Personal data may be collected in certain conditions, including:
A. Hotel Activities:
• Room bookings
• Check in and payment
• Eating and drinking in the hotel outlets during a stay
• Requests, complaints, and/or disputes.
B. Participation in marketing program or events
• Registering in programs
• Participating in customer surveys (e.g. Guest Satisfaction Survey)
• Online games or competitions
• Subscribing to bulletins in order to receive offers and promotions via e-mail
C. Data communication from third parties
• Tour operators, travel agencies, GDS booking systems and others
D. Internet activities
• Connection to Ikbal Thermal Hotel & Spa websites (IP addresses, cookies)
• Online forms (online booking, surveys, Ikbal Thermal Hotel & Spa pages in social networks, logon systems via network like Facebook login etc.)
Method of Processing Your Personal Data and Legal Cause
Your Personal Data can be collected and processed by automated or non-automated methods, by the related departments of the hotel or other authorised departments, via methods and means listed below. This is in order to carry out accommodation and other service processes, and/or to fulfil all obligations of the hotel, including legal obligations in accordance with Article 3 of the Notice, within the scope of fulfilling the requirements of the accommodation and of service processes.
• By hand, or via hotel websites, electronic mail, mail, through references or partners and suppliers of the Hotel (e.g. travel agencies, tour companies, booking websites), and/or via websites, or social media accounts;
• Information obtained during interviews that may be held in various ways (face to face, by telephone, teleconferencing, video conferencing, facsimile, etc.)
• Your personal data is processed in accordance with the following legal conditions set out in the Article 5 of Law No. 6698;
i. Where your explicit consent exists,
ii. Where it is explicitly prescribed by law,
iii. Where you fail to explain your consent due to actual impossibility, or where it is obligatory that your personal data is processed in order to protect your integrity, or someone else's life or body in cases where legal validity is unrecognised,
iv. Where the personal data is processed regarding the establishment or performance of a contract,
v. Where it is compulsory for our legal obligations to be fulfilled,
vi. Where the personal data is publicised by the owner itself,
vii. Where data processing is mandatory for the establishment, use or protection of a right, and
viii. Where data process is obligatory for our legitimate interests; provided that it does not harm your fundamental rights and freedoms
Your Special Health Data is processed based on your explicit consent, or in case of the fulfilment of conditions specified in Article 6 of the Law.
Your personal data is processed in accordance with Identity Reporting Law No. 1774, Tax Procedure Law No. 213, Turkish Commercial Code No. 6102, Personal Data Protection Law No. 6698, and other relevant legal legislations.
The Hotel complies with the data processing principles and obligations specified in the Constitution of the Republic of Turkey, international contracts where our country is a party, EU data protection legislations and relevant legislation, particularly PPDL, when processing Your Personal Data.